Teams and Outlook crash for thousands of Microsoft users

Microsoft is investigating an outage that has left thousands of users worldwide unable to access its website’s services, including Teams and Outlook.

It didn’t say how many people were affected, but Downdetector.com, which monitors the outages through a number of sources, including user reports, has recorded thousands of people reporting issues with Teams, Outlook, Microsoft 365 and XBox Live.

It showed that as of 8am today in the UK, there were approximately 4,992 incidents reporting problems with the email platform Outlook, and 2,173 incidents with Teams.

Users in regions such as Manchester, London, Birmingham, Norwich, Oxford, Brighton and Cardiff were reporting problems.

The site also reported more than 3,900 people reporting issues with Microsoft Teams in India and more than 900 incidents in Japan. Reports of outages have skyrocketed in other countries as well, including Australia and the United Arab Emirates.

During the outage, most users cannot exchange messages, join calls or use any feature of the Team app – forcing office workers to return to face-to-face meetings and use other social media platforms to communicate with each other.

Microsoft tweeted: “We are investigating issues affecting multiple Microsoft 365 services. More information can be found in the admin center under MO502273.

“We have identified a potential network issue and are examining telemetry to determine next troubleshooting steps.”

He later added: “We have broken down the issue into network configuration issues and are analyzing the best mitigation strategy to resolve them without additional impact.”

Microsoft’s cloud unit Azure also tweeted about the outage, saying that a subset of users are experiencing problems with the platform.

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Many Microsoft users have posted on social media to share updates with #MicrosoftTeams trending as a hashtag on Twitter.

“Microsoft Teams and outlook are having issues here in Ethiopia… are these services not working?” A social media user tweeted.

Another wrote: “Microsoft Outlook, Teams services in Sri Lanka and around the world.”

Microsoft Teams is used by more than 280 million people worldwide and is an essential part of day-to-day operations for businesses and schools who use the service to make calls, schedule meetings and streamline their workflows.

Microsoft Exchange Online, SharePoint Online and OneDrive for Business were also among the affected services, according to the company’s status page.

The cut comes after Microsoft, which employs more than 220,000 people, including 6,000 in the UK, announced its plans last week. 10,000 layoffs throughout its global operations.

In a note to employees, CEO Satya Nadella said the layoffs, which affected less than 5 percent of the workforce, were the result of slump in investment amid fears that the US and other key growth markets were headed for recession.

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